Patient Rights and Responsibilities

You have a right to:

• Understand and use these rights . In case you need assistance to understand these clinic can help.
• Receive treatment without discrimination as to race, color, religion, sex, national origin, immigration status, disability, sexual identity, gender identity, relationship status, or age.
• Receive considerate and respectful care in a clean and safe environment.
• Be informed of the name, pronouns, and position of the health care provider(s) participating in your care and refuse their treatment, examination, or observation.
• Request a change of providers within facility or outside
• Receive care in a non-smoking environment.
• Receive complete information and participate in decisions regarding your diagnosis, treatment, and prognosis.
• Receive all the information you need to give informed consent for any proposed procedure or treatment, including the possible risks and benefits of the procedure or treatment and any alternatives.
• Refuse treatment, examination, or observation and be informed of the effect this may have on your health.
• Allow or refuse to allow persons not directly involved in your care to observe in the exam room during your visit.
• Refuse to participate in research. In deciding whether or not to participate, you have the right to a full explanation.
• Expect that your protected health information (PHI) will be kept confidential as per UAE Law and regulations. PHI will be released to a third-party only with your written consent or if required by law.
• Obtain a copy of your medical records or review your medical records with / under supervision of an authorized clinic staff.
• Receive an itemized bill and an explanation of all charges.

You have a responsibility to:

• Provide accurate and complete information about your past medical history, allergies, medications, and current health status to allow for proper evaluation and treatment.
• Ask questions so that you understand your diagnosis, prognosis, and treatment.
• Use prescription medications or medical devices only for yourself and not share with others.
• Actively participate with your provider in creating and fulfilling a treatment plan.
• Contact your health care provider if your condition worsens or does not follow the expected course.
• Be considerate and respectful of other patients and clinic staff’s respect and integrity.
• Accept outcomes if you refuse treatment or you choose not to follow a treatment plan.
• Keep all appointments or, if you are unable to do so, notify clinic so that the timeslot can be used for another patient.
• Ensure eligibility status prior to utilizing services.
• Promptly fulfill financial obligations and pay charges billed to you for services rendered.